Head of Operations
Reports To: General Manager / Senior Management.
We are looking for a strategic and hands-on Head of Operations to oversee, drive, and enhance the daily operations across multiple sites. This role will be responsible for leading the operations team, ensuring seamless communication between clients, employees, and the company, and upholding the highest standards of safety, quality, and service delivery.
As the Head of Operations, you will play a critical role in decision-making, driving operational excellence, leading incident response, ensuring client satisfaction, and supporting business growth initiatives. You will be accountable for aligning all ground operations with corporate goals and ensuring that operational KPIs are met consistently.
Key Responsibilities:
- Lead, manage, and support a team of Operations Executives, Site Supervisors, and ground crew across all locations.
- Develop and implement operational strategies, systems, and procedures to improve efficiency, service quality, and cost-effectiveness.
- Ensure full compliance with client requirements, operational KPIs, safety protocols, and regulatory standards.
- Oversee client communications, incident responses, and service recovery, acting as the main escalation point for high-impact issues.
- Conduct regular site audits, performance reviews, and safety inspections to ensure operational consistency across all terminals.
- Coordinate and approve the submission of operational reports, including KPIs, weekly/monthly reports, and incident documentation.
- Lead investigations into workplace incidents, supervise root cause analysis, and enforce corrective/preventive measures.
- Work closely with HR on manpower planning, welfare matters, training requirements, and disciplinary actions.
- Manage and optimize the use of equipment, vehicles, and resources at each site.
- Support logistics planning for manpower deployment, medical screenings, PPE distribution, and annual pass applications.
- Represent the company during client meetings, audits, and safety committees.
- Drive continuous improvement initiatives across operations and identify new business opportunities or operational enhancements.
- Ensure daily huddles, monthly trainings, and regular team updates are effectively implemented and documented.
Requirements:
- Bachelor’s degree in Business Administration, Logistics, Maritime, or a related field; equivalent experience may be considered.
- Minimum 5 years of operational leadership experience, preferably in logistics, maritime, or port services.
- Strong leadership and team management abilities, with proven experience mentoring and developing teams.
- Excellent interpersonal and communication skills to interact effectively with customers, employees, and management.
- Solid understanding of operations planning, manpower deployment, incident response, and performance metrics.
- Strong organizational skills, with the ability to manage multiple priorities and meet tight deadlines.
- Proficient in Microsoft Office tools (Excel, Word, Forms) and comfortable handling operational reporting tools.
- Class 3 driving license with at least 2 years of driving experience preferred.
- Ability to conduct training sessions and represent the company in client-facing settings.
Being part of Loh Chwee Chew
Submit Your Resume / CV